The Batho Pele (“People First”) principles are aligned to the South African Constitution – know the service you’re entitled to. We at eHealthGroup stand by these 8 principles as an ethos and company framework:

  1. Consultation
    Clients/patients should be consulted about the level and quality of the services they receive and, wherever possible, should be given a choice about the services that are offered.
  2. Service standards
    Clients should be told what level and quality of service they will receive so that they are aware of what to expect.
  3. Access
    All clients should have equal access to the services to which they are entitled.
  4. Courtesy
    Clients should be treated with courtesy and consideration.
  5. Information
    Clients should be given full accurate information about the services they are entitled to receive.
  6. Openness and transparency
    Clients should receive open and transparent service at all times.
  7. Redress
    If the promised standard of service is not delivered, citizens should be offered an apology, a full explanation and a speedy and effective remedy; and when complaints are made, citizens should receive a sympathetic, positive response.
  8. Value for money
    Services should be provided economically and efficiently in order to give clients the best possible value for money.

Mr Elliot Sack has learned by working on the frontlines of healthcare in South Africa, having the ethos of Batho Pele and a long term goal to advance healthcare services in Sub Saharan Africa is a fundamental goal and right!